Betting Rules

These Betting Rules explain the general terms that apply when you place bets or play games with Spinjo Casino. They are intended to help Australian players understand how wagers are submitted, recorded and settled. By using the website, opening an account or participating in a game, you agree to follow these rules together with any other applicable terms, privacy information and promotional conditions.

Spinjo Casino operates under three licences: Tobique Gaming Commission (licence 0000064), Comoros AOFA (licence ALSI-202509073-FI2), and Curaçao CGA (licence OGL/2023/176/009), with responsible gambling tools and secure payment processing.

1. General betting conditions

You must be legally permitted to use online gambling services in your location. You are responsible for checking the laws that apply to you before registering or placing a wager. Spinjo Casino is intended for adults only. You must provide accurate information during registration and keep your account details up to date. An account may only be used by the person whose name appears on the account.

You must keep your login information confidential and take reasonable steps to prevent another person from accessing your account. You should notify Spinjo Casino as soon as possible if you believe your account has been used without permission, if your password has been compromised or if any account information is incorrect. Activity carried out through your account may be treated as activity authorised by you unless there is evidence that appropriate security measures were followed and unauthorised access occurred.

Only one personal account should be opened unless Spinjo Casino has expressly approved another arrangement.
You must not open an account using a false identity, another person's details or information that does not belong to you.
You must not allow another person to place bets or play games through your account.
You must not use the website for unlawful activity, fraud, money laundering or any activity intended to interfere with its operation.
You must follow any identity, age, payment and security checks that may reasonably be required.
You must not attempt to exploit a software fault, website error, pricing error or technical weakness.

Spinjo Casino may review account activity and request information or documents where this is needed for verification, security, legal or responsible gambling purposes. If requested information is not supplied, is incomplete or cannot be reasonably verified, access to an account or particular services may be restricted while the matter is reviewed.

2. Placing and accepting bets

A bet is submitted when you select the relevant game, market, stake or play option and confirm your instructions. A bet is not guaranteed to be accepted merely because an option is displayed on the website. Acceptance is subject to account status, available funds, technical operation, applicable limits and any other conditions shown at the time.

Before confirming a bet, you should check the game, stake, selections, odds or displayed terms and any other details that may affect the outcome. Once accepted, a bet will generally be binding and cannot be changed or cancelled unless the applicable game rules, law or Spinjo Casino process allows it. You should not rely on a pending screen or an interrupted session as confirmation that a bet was accepted.

Bet records and account balance

The electronic record held by Spinjo Casino is the primary record of whether a bet was submitted, accepted, declined, cancelled or settled. Players should review their account history and report any apparent discrepancy promptly. If a bet appears more than once, is missing, or displays an unexpected status, you should avoid placing further bets on the same issue until it has been checked.

Bets can only be placed using funds available for wagering in your account. Deposits may be subject to verification before they can be used or withdrawn. A payment may be rejected, reversed or held where it cannot be verified, is not authorised, comes from a source that cannot be accepted or raises security concerns. You must only use payment methods that belong to you or that you are authorised to use.

Errors, interruptions and unusual activity

If a technical, human or display error affects a bet, Spinjo Casino may investigate and take reasonable corrective action. This may include cancelling an affected wager, correcting an obvious error or returning a stake where appropriate. A game or betting service may be suspended if there is a system failure, maintenance, security concern, communication problem or other event outside reasonable control.

You must not knowingly take advantage of an error. If you notice incorrect odds, duplicated transactions, an incorrect balance or a game that is not operating normally, stop using the affected feature and report the issue through the available support process.

3. Game outcomes and settlement

Casino games are settled according to their published game rules and the result generated by the relevant game system. Outcomes are determined by the game's rules and, where applicable, random number generation. Previous results do not influence future results. Strategies, patterns, systems or software cannot guarantee a win.

A completed game may be treated as final even if you disconnect, close your browser or leave the website after the game has started. Where the system confirms that a game was completed, the result and any corresponding account adjustment may stand. If a game is interrupted, the outcome will be handled in accordance with the relevant game rules and available technical records.

Wins and losses are recorded against the account connected with the accepted bet.
A result may remain pending while technical or security checks are completed.
Settlement is based on the information available in the game and account records.
If a result is affected by a proven malfunction, it may be reviewed and corrected under the applicable rules.
You should retain relevant screenshots or transaction information when reporting a problem, although these may not replace the official system record.

If you disagree with a result or settlement, contact Spinjo Casino through the support channel available on the website. Include enough information to identify the account, game, date, approximate time and transaction concerned. Reviews may require additional verification before a final response can be provided.

Promotions and special offers

Promotional bets, bonuses, free plays and other offers are governed by their own terms. Those terms may explain eligibility, qualifying activity, expiry, wagering requirements, maximum values, game restrictions, withdrawal conditions and what happens if an account is closed or restricted. You should read the conditions before accepting an offer. If promotional terms conflict with a general rule, the specific promotional terms may apply to that offer.

4. Responsible gambling, payments and account actions

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play and only wager money you can afford to lose. Do not chase losses, borrow money to gamble or continue playing when gambling is affecting your mood, relationships, work or finances.

Use available deposit, spending or session controls to help manage your play.
Take regular breaks and keep track of how much time and money you spend.
Consider a temporary break or account closure if gambling no longer feels enjoyable or controlled.
Seek independent support if you are concerned about your gambling or someone else's gambling.
Do not gamble while impaired by alcohol or other substances.

Requests for limits, breaks, self-exclusion, account closure or other responsible gambling measures should be made through the available website process. Some restrictions may take effect immediately, while others may require confirmation or processing. A responsible gambling restriction should not be bypassed by opening or using another account.

Withdrawals and refunds are handled in line with the applicable payment, verification and account procedures. Before funds are released, Spinjo Casino may need to confirm your identity, payment ownership, account status and compliance with these rules. You should not attempt to withdraw funds through a method that you do not own or are not authorised to use.

Spinjo Casino may suspend, restrict or close an account where there is suspected fraud, misuse, breach of these rules, duplicate account activity, unauthorised payment activity, failure to complete checks or a legal or regulatory requirement to do so. Any decision will be handled in accordance with applicable requirements and the relevant account terms. If your account is closed, you must not create another account to avoid the restriction.

These rules may be updated when the website, games, payment processes or legal requirements change. The current version published on the website applies to future activity unless a different arrangement is required by law. If you have a question about a bet, game, payment or account restriction, review the relevant terms and use the available support channel before continuing to play.