Privacy Policy

This Privacy Policy explains how Spinjo Casino may collect, use, store and protect personal information when you visit the website, create an account, use casino services or contact support. It is intended for players in Australia and should be read together with the website’s other applicable terms and policies. We aim to handle personal information fairly, transparently and only for legitimate business, legal and operational purposes.

Spinjo Casino operates under three licences: Tobique Gaming Commission (licence 0000064), Comoros AOFA (licence ALSI-202509073-FI2), and Curaçao CGA (licence OGL/2023/176/009), with responsible gambling tools and secure payment processing.

Information we may collect

The information collected depends on how you use Spinjo Casino and which services you access. Some information is provided directly by you, while other information may be collected automatically when you use the website. We seek information that is reasonably relevant to operating an online casino, supporting players, meeting security requirements and complying with applicable obligations.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, username, password, telephone details and email address. We may also record account settings, preferences, responsible gaming choices, support enquiries and communications with our team. This information helps us create and administer your account, provide services, respond to questions and maintain accurate records.

Identity and verification information

We may request identity, age or address verification information to help confirm that an account belongs to the person using it. This may include details from identity documents, proof of address, photographs or other information needed to complete verification. We may use this information to prevent impersonation, underage access, fraud, money laundering and other unlawful or harmful activity. Verification information may be checked using suitable third-party services where necessary.

Payment and transaction records

We may process information about deposits, withdrawals, bets, wins, losses, applicable account activity, payment methods and related transactions. Payment providers may handle sensitive payment details directly, while we may receive information needed to confirm and reconcile a transaction. Transaction records help us operate accounts, investigate disputed activity, meet security requirements, provide support and comply with financial and legal obligations.

Device, usage and cookie data

When you browse or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language, time zone, pages visited, approximate location, referral information and records of how features are used. We may also record connection failures, suspicious activity and other technical events. This information supports website functionality, security, performance analysis and service improvement.

Information from other sources

In some circumstances, information may be received from payment providers, identity verification services, fraud prevention services, analytics providers or other partners supporting the website. We may also receive information when another person contacts us about an account or when information is needed for security, legal or compliance purposes.

How we use and share information

Personal information may be used for the purposes described below. The information used will depend on the circumstances and the service involved.

To register, maintain and administer your player account.
To provide casino services, process account activity and display relevant account information.
To verify your identity, age and eligibility to use the services.
To process deposits, withdrawals and other transactions, and keep appropriate records.
To detect, prevent and investigate fraud, unauthorised access, money laundering, collusion, abuse and other suspicious or unlawful activity.
To protect the website, players, service providers and business systems from security threats.
To respond to support requests, complaints, disputes and other communications.
To understand website usage, troubleshoot technical issues, improve features and maintain reliable performance.
To send service messages, account notices, security alerts and other essential communications.
To send promotional or marketing communications where permitted and where you have provided consent or another lawful basis applies.
To meet applicable legal, compliance, taxation, accounting, record-keeping and responsible gaming obligations.
To establish, exercise or defend legal rights and manage business risks.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law. Where practical, we may combine information from different sources to keep account records accurate, improve security and provide consistent support.

Sharing information with service providers

Information may be shared with carefully selected service providers that help operate the website and provide services to players. These providers may include payment processors, identity and age verification providers, fraud prevention services, technology and hosting providers, customer support tools, analytics providers and professional advisers. They should only use information for agreed services or as otherwise permitted.

Information may also be disclosed where necessary to protect players or the website, investigate suspected wrongdoing, respond to a valid legal request, resolve a dispute, enforce applicable terms or support a business transfer. We do not intend to sell personal information as a separate commercial product. Service providers may be located in Australia or overseas. Where information is handled across borders, reasonable steps are taken to support appropriate protection and lawful handling.

Cookies, security and retention

Cookies and similar technologies

Spinjo Casino may use cookies and similar technologies to remember preferences, keep you signed in where appropriate, support account and security functions, understand how the website is used and improve content or performance. Some cookies are necessary for core website functions, while others may support analytics, personalisation or marketing. Cookies may be placed by us or by service providers working on our behalf.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not operate correctly or some features may be unavailable. Browser controls differ, so you should check the help information for your chosen browser. Cookie preferences may not remove information that has already been lawfully collected, and essential technologies may continue to operate for security or account functions.

Security measures

We use reasonable technical, administrative and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure. You should use a strong, unique password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

How long information is kept

Personal information is kept for as long as reasonably needed for the purposes explained in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The length of storage may vary according to the type of information, the reason it was collected and applicable obligations. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy choices and rights

Depending on applicable privacy requirements and the circumstances, you may have rights relating to personal information held about you. These rights can include requesting access to information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed or may lawfully be removed, and asking questions about how information is handled. We may need to verify your identity before acting on a request so that information is not disclosed to the wrong person.

How to make a privacy request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@spinjocasino.best. Please describe your request clearly and provide enough information for us to identify your account. If you are withdrawing consent to marketing, you can also use the unsubscribe option in a promotional message where available. Withdrawing marketing consent will not affect essential service, account, security or legal communications.

We will review privacy requests and respond within a reasonable period, subject to applicable requirements. A request may be limited or refused where we are permitted or required to retain information, where responding could affect another person’s rights, or where it could interfere with security, fraud prevention, legal proceedings or another legitimate purpose. If information is corrected or deleted, some copies may remain temporarily in secure backups or records until they are routinely overwritten or no longer required.

Marketing choices

You may choose not to receive promotional communications where an opt-out option is available. You can withdraw consent to marketing by contacting support@spinjocasino.best or by using the unsubscribe instructions included in a promotional message. Opting out of marketing does not stop operational messages required to manage your account, provide security information, process transactions or meet legal obligations.

Updates and questions

This Privacy Policy may be updated when services, technology, business practices or applicable privacy requirements change. The current version will be made available on the website, and important changes may be communicated through suitable account or website notices. You should review this page from time to time. If you have a question about this policy or believe your personal information has not been handled appropriately, please contact support@spinjocasino.best so the matter can be reviewed.