Responsible Gaming

Spinjo Casino supports a balanced approach to online gaming. Gambling should be an enjoyable form of entertainment, not a way to make money, solve financial problems or cope with stress. Responsible gaming means understanding that gambling involves risk, setting personal boundaries and taking action when gambling no longer feels manageable.

Spinjo Casino operates under three licences: Tobique Gaming Commission (licence 0000064), Comoros AOFA (licence ALSI-202509073-FI2), and Curaçao CGA (licence OGL/2023/176/009), with responsible gambling tools and secure payment processing.

Gambling should remain entertainment

Online casino games are designed for entertainment and involve chance. There is no guaranteed way to win, and no strategy can remove the risk of losing. Previous results do not affect future outcomes. A losing session does not make a win more likely, and a winning session does not mean that another win is due. Each game result is independent.

Only gamble with money you can afford to lose after covering your ordinary living costs and financial commitments. Gambling is not a reliable source of income and should not be treated as an investment. Do not use gambling to pay bills, repay debts, improve your financial position or recover money lost through earlier play.

Never borrow money, sell possessions or use funds intended for essentials in order to gamble. If you are experiencing financial difficulty, consider speaking with a qualified financial counsellor before continuing. Keeping gambling separate from household finances can help you maintain a clear view of your spending.

Warning signs to consider

Problem gambling can affect anyone, regardless of age, income or previous experience. It may develop gradually, so noticing changes in your behaviour is important. Consider whether any of the following signs apply to you:

Spending more time or money gambling than you intended.
Trying to win back losses or feeling pressure to continue after losing.
Gambling with money set aside for rent, bills, food, savings or other essentials.
Hiding your gambling activity or spending from family or friends.
Feeling restless, upset or irritable when trying to stop or reduce gambling.
Thinking about gambling frequently or finding it difficult to focus on other activities.
Missing work, study, family responsibilities or social commitments because of gambling.
Borrowing money, selling belongings or using credit to continue gambling.
Feeling anxious, guilty, depressed or overwhelmed because of gambling.

One sign does not automatically mean that you have a gambling problem, but concerns should not be ignored. If gambling is affecting your finances, relationships, wellbeing or daily responsibilities, take a break and seek independent support.

Practical ways to stay in control

Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment cost rather than an investment. Once your budget or time has been used, stop for the session. Do not increase your budget because you are losing, winning or feeling emotional.

Safer gaming habits

Set a spending budget before opening a game and do not exceed it.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from essential household money and savings.
Do not gamble when affected by alcohol, drugs, fatigue, anger or distress.
Avoid chasing losses or treating a win as a reason to increase spending.
Keep a record of deposits, withdrawals, play time and losses.
Balance online gaming with work, study, family, social activities and other interests.
Discuss your limits with someone you trust if you find them difficult to maintain.
Take a break whenever gambling stops feeling enjoyable or starts causing concern.

It can be useful to review your gambling activity regularly rather than relying on memory. Look at how often you play, how much you deposit and whether your behaviour has changed. A short break can help you decide whether your gambling remains within the limits you intended.

Account controls and time away

Depending on the features available to your account and applicable requirements, you may be able to use tools such as deposit limits, loss limits, time reminders, cooling-off periods or temporary account restrictions. These tools are designed to help you manage your play, but they do not remove the risks of gambling and should not replace personal responsibility or professional advice.

If you want to reduce or stop gambling, consider requesting a break or account closure through the available account support process. Be clear about what you need and do not create another account to avoid a restriction. Where appropriate, access may be restricted in line with applicable requirements and the information provided to Spinjo Casino.

Taking a break or self-excluding

Self-exclusion is a formal way to request that access to gambling services is restricted for a chosen period or, where available, until further notice. It is intended for people who want stronger protection from gambling. A self-exclusion request should be treated seriously and may affect access to an account, games and related services.

If you choose self-exclusion, provide accurate information and follow the instructions supplied through the relevant account or support channel. Do not attempt to bypass a restriction by using another account, another person’s account or altered personal details. Ask people you trust to support your decision, and consider blocking gambling-related advertising or payment access where those options are available.

A temporary break may be suitable if you want time away from gambling without making a longer-term decision. A longer restriction may be more appropriate if you have tried to stop before, have experienced financial or personal harm, or feel unable to control your gambling. An independent gambling support service can help you consider the options available to you.

Age and account responsibility

Gambling is restricted to people who meet the applicable minimum age and legal requirements. Do not allow children or other unauthorised people to use your account. Keep your login details private, use suitable device security and supervise access to devices used for online gambling.

You are responsible for providing accurate information when using the service and for complying with account terms, verification requirements and laws that apply to you. If you believe that an unauthorised person has accessed an account, stop play and use the relevant account support channel.

Getting help and support

If you are worried about your gambling, help is available. You do not need to wait until a problem becomes severe, and you do not have to manage it alone. Speak with someone you trust, such as a family member, friend, doctor, counsellor or mental health professional. An independent gambling support service can provide confidential information, practical guidance and referrals for further assistance.

Australian support options may include national, state or territory gambling counselling services, financial counselling services and mental health services. Use official Australian health or government resources to find current contact details and services available in your area. Support can also help family members and friends affected by another person’s gambling.

If gambling has created debt or financial pressure, consider speaking with a free financial counsellor before taking out further credit or making repayment decisions. If you feel in immediate danger, are thinking about harming yourself or someone else, or cannot stay safe, contact emergency services or an urgent crisis service in your area without delay.

Contacting Spinjo Casino

If you need help applying an available limit, requesting a break, closing an account or discussing a responsible gaming concern, use the account support options provided on the Spinjo Casino website. Please do not send sensitive information through an unauthorised channel. Our team may ask questions to understand your request and explain the available account measures.

Spinjo Casino can provide information about account settings and available restrictions, but it cannot provide medical, psychological, legal or financial advice. Independent support is the right choice when gambling is affecting your wellbeing, relationships or finances. Your safety and wellbeing should always come before continuing to play.